SoftPI knowledge database contains documents and articles that describe features, configuration and work with SoftPI software products.
VoiceNib 2.x. User guide
Introduction
The VoiceNib system is designed for recording VoIP telephone calls using SIP and RTP as well as Skype calls and further listening to these calls.
VoiceNib is based on interception of SIP and RTP packets from specified Ethernet interfaces and recording telephone calls in sound files with simultaneous recording a log of the calls in the database.
Recording Skype calls is executed directly from each Windows equipment, where Skype was installed.
It is possible to listen to both the already completed phone conversations and the conversations that are currently being performed.
Listening to all recorded conversations can be performed by the VoiceNib administrator. A subscriber can listen to his own telephone conversations. A subscriber appointed as a head of a group of subscribers can listen to conversations of any of the participants in this group.
The VoiceNib system can be useful for:
- Dispatcher services to log all incoming calls;
- Contact centers to record any calls for further analysis and training of personnel;
- Marketing departments to record calls for various actions and projects;
- Technical support of companies to quickly store information received from customers for further analysis;
- Small and medium-sized businesses to record individual telephone calls of further interest, for example, calls to law enforcement, tax authorities, etc.;
- Private persons to record specific telephone conversations.
- And in many other cases.
